Payment Policy

Payment Policy

This policy explains how payment is handled on orders placed through BetterBackyardStore.com. It should be read alongside our Shipping Policy, Refund & Return Policy, and Terms of Service.

Accepted Payment Methods

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay. All transactions are processed in US dollars through a PCI-compliant payment gateway. We do not store full card numbers on our servers.

When You Are Charged

Payment is authorized when you place your order and captured when the order is accepted for fulfillment. For made-to-order, backordered, or custom-configured items, payment is captured at the time of order so the unit can be reserved and scheduled with the manufacturer.

Pricing and Price Changes

All prices are listed in US dollars and are subject to change without notice. Many of the brands we carry set minimum advertised pricing, and our listed prices reflect those requirements. If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel the order and issue a full refund rather than fulfill at the erroneous price. We will contact you before taking that step.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state and local rates. Tax-exempt customers should contact us before ordering with valid exemption documentation.

Order Verification

High-value orders may be subject to additional verification before shipment. We may contact you to confirm billing details or request that the billing and shipping address match. This protects both parties against fraudulent transactions.

Cancellations

Orders may be cancelled before the item ships. Once an order has entered the manufacturer's fulfillment queue or shipped, cancellation terms in our Refund & Return Policy apply, including any applicable cancellation and restocking fees.

Chargebacks

If you have an issue with an order, contact us first. We will work with you directly to resolve it. Filing a chargeback without first contacting us delays resolution for everyone. Chargebacks filed on delivered, undamaged merchandise will be disputed with supporting documentation including delivery confirmation and signed freight receipts.

Questions

Email info@betterbackyardstore.com with any billing question and we will get back to you promptly.